49% of consumers would rather conduct all their customer service interactions via text, chat, or messaging. (According to a survey of 1,000 U.S. consumers conducted by Aspect).

Today more and more brands are using Chatbots to answer questions, provide information, book appointments, solve problems and even make purchases. It is an easier way for customers to directly contact you or have their questions automatically answered with just one click on the page they are already on. No extra effort!

When it comes to chatbots, consumers value speed, friendliness and ease of use, but primarily they appreciate the problem-solving character that a chatbot carries. At Wizard, we conscientiously write up the automated responses to your most frequently asked questions, aiming to fully answer your customers’ questions so that only a few will require further assistance. This allows your customer service agents to spend less time on basic routine questions and more time on complicated queries.

Chatbots can also work seamlessly from your Facebook page. They can guide a customer to make a purchase without ever visiting your website, replacing the clunky and often complicated shopping experience — with its multiple menus and filters — with a more interactive, conversational approach. This gives your Facebook page the advantages and potential of a full-featured marketplace.

Our chatbot solutions don’t just automate — they elevate the customer experience. By resolving common queries instantly, they significantly reduce response times, cut down on support tickets, and improve overall customer satisfaction. Businesses using chatbots experience a significant increase in lead conversion rates and a dramatic drop in cart abandonment, especially when implemented through social platforms like Facebook. With a conversational, intuitive interface available 24/7, your brand becomes more responsive, more accessible, and ultimately more profitable — all while freeing up your team to focus on what truly matters.