Today more and more Brands are using Chatbots to answer questions, provide information, book appointments, solve problems, and even make purchases. It is an easier way for customers to directly contact you or have their questions automatically answered with just one click on the page they are already on. No extra effort!
When it comes to chatbots, consumers value speed, friendliness and ease of use, but primary they appreciate the problem solving character that a chatbot carries. At Wizards, we conscientiously write up the automated responses to your most frequently asked questions, aiming to fully answer your customer’s questions so that only few will require further assistance. This allows your customer service agents to spend less time on basic routine questions and more time on complicated queries.
Chatbots can also work great from your Facebook page. They can drive a customer to purchase without visiting your website and totally replace the clunky and sometimes more complicated shopping experience—requiring the use of multiple menus and filters—with a more interactive, conversational experience. This gives your Facebook page the advantages and the potential of a Marketplace.